Information

Deliveries

We always aim to dispatched orders within one working day of receipt of cleared payment.

Reunion Blues orders will be sent using a parcel delivery partner. Standard delivery charge will be £4.95 for all orders.

Curt Mangan and V-Picks orders will be sent via Royal Mail postal service. Most orders will be packaged to fit a standard letterbox. Standard delivery charge for Curt Mangan and V-Picks products will be £1.95 for all orders.

Where the order is too large to fit please ensure that we are able to deliver to an address where someone can receive the delivery. You are able to specify an alternative delivery option through our delivery partner.

Please contact us on 01444 350150 or email enquiries@dynamicmusicdistribution.co.uk if you require express delivery. Express delivery will normally be charged at £15.

All European international orders will be charged at £20, however this price may vary and we reserve the right to amend the delivery charge at any point.


Warranties

Items bought from Dynamic Music Distribution Ltd carry warranty against manufacturer's defects. This is normally 12 months but in the case of products, such as strings, these will have a limited life when in use and will wear out and go dull. This is normal and not a defect. An item relates to one unit purchased, for instance one set of strings equates to a single unit.

 

RETURNS & REFUND POLICY

Returns

To arrange a return please contact Dynamic Music Distribution Ltd by phone on 01444 350150 or email enquiries@dynamicmusicdistribution.co.uk and we will issue you with a returns number.


In accordance with the Distance Selling Regulations you have the right to cancel your order. You may choose to cancel your order up to 30 days from the date you receive your order, should you decide for any reason it’s not suitable for you, you’re entitled to return it for a replacement or full refund.


Any items can be returned for any reason within 30 days of notifying us of your request for a refund. All returns must be confirmed by email or phone in order to obtain a returns number.  If you do not contact us before returning any items processing time will be significantly increased and carriage charges will be applicable.


Any items returned within our 30-day policy must be in original condition with all original and undamaged packaging. You can either return it to us yourself at your own expense, or contact us and we will arrange collection. Please note, this service is chargeable and the average cost for a collection by courier is £15.00.


Items that are special ordered or bespoke are not covered under this returns policy, unless they are faulty in accordance with our faulty good policy detailed below.

Items will only be eligible under the 30 day policy above if they are returned to us completely unused and sealed in the original packaging.  These items (unless proven faulty according to the conditions in the ‘Faulty Goods’ section) include but not limited to:

  • Strings
  • Guitar picks
  • Guitar accessories
  • Gig Bags

Faulty Goods

We quality check all of our items before shipping them to you. However, if a product becomes faulty within 28 days of the date of delivery, we will arrange for the collection and replacement of faulty goods within the UK.


Outside of 28 days from the date of delivery to a maximum of 12 months, we will arrange for the return of faulty goods from us to the manufacturers for repair, under the terms of manufacturer's warranty.


Any returned goods must be properly packaged and suitable for transportation.


After 12 months the purchaser will be liable for any carriage costs and repair costs (unless of course the item still falls within the manufacturer's warranty period).


This policy is invalidated if the goods have been altered in any way from their original condition, or if the fault is due to misuse by the purchaser and we reserve the right to assess any goods before agreeing to take any action. Goods cannot be returned as faulty where a specific defect in the product was brought to the attention of the customer at the point of sale.


Refunds can only be made by the method originally used to pay for the goods. The funds should appear on the customer's bank statement within 3-5 working days - please note that refund times are dictated by the card issuers and are outside our control.